Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to second quarter 2019
(complaints per 100,000)
Characteristic
EE
Plusnet*
TalkTalk
BT
Industry average
Virgin Media
Sky
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The source adds the following information: "All figures rounded to nearest whole number. Actual measureable difference may in some cases be less than one."
* Due to different methodologies used to compile subscriber figures, readers should note that Plusnet's performance in Q2 2016 may be comparable to BT's.
Citation formats
Number of complaints for broadband providers in the United Kingdom Q3 2014-Q2 2019
This statistic displays the number of complaints received by every main broadband provider in the United Kingdom (UK) from quarter three in 2014 to quarter two in 2019, per every 100,000 customers. During the second quarter of 2019, Virgin Media had ** complaints, whereas Sky had **** complaints. The industry average during the second quarter of 2019 was **.
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Ofcom. (November 19, 2019). Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to second quarter 2019 (complaints per 100,000) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 02, 2026, from /statistics/623202/number-of-broadband-internet-complaints-in-the-united-kingdom/
Ofcom. "Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to second quarter 2019 (complaints per 100,000)." Chart. November 19, 2019. ÌÇÐÄÆƽâ°æ. Accessed August 02, 2026. /statistics/623202/number-of-broadband-internet-complaints-in-the-united-kingdom/
Ofcom. (2019). Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to second quarter 2019 (complaints per 100,000). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 02, 2026. /statistics/623202/number-of-broadband-internet-complaints-in-the-united-kingdom/
Ofcom. "Number of Complaints for Broadband Internet Providers in The United Kingdom (Uk) from Third Quarter 2014 to Second Quarter 2019 (Complaints per 100,000)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Nov 2019, /statistics/623202/number-of-broadband-internet-complaints-in-the-united-kingdom/
Ofcom, Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to second quarter 2019 (complaints per 100,000) ÌÇÐÄÆƽâ°æ, /statistics/623202/number-of-broadband-internet-complaints-in-the-united-kingdom/ (last visited August 02, 2026)
Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to second quarter 2019 (complaints per 100,000) [Graph], Ofcom, November 19, 2019. [Online]. Available: /statistics/623202/number-of-broadband-internet-complaints-in-the-united-kingdom/
