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Actions taken by internet users in the United States if a brand ignores or reacts poorly to their complaint on social media as of July 2017

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Sources

Release date

August 2017

Region

United States

Survey time period

July 2017

Number of respondents

1,003 respondents

Method of interview

Online survey

Citation formats

Consequences of negative social media brand interactions in the U.S. 2017

Published by Thuy D., Aug 28, 2017
This statistic presents the most common actions taken by internet users in the United States if a brand ignores or reacts poorly to their complaint on social media as of ****. During the survey period, ** percent of respondents stated that they boycotted brands that reacted poorly to their complaints on social media.
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Topics

Brands on social mediaSocial mediaSocial media advertising and marketing worldwideSocial commerce in the United StatesFacebook advertising and marketing
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Access limited to Free Statistics. Premium Statistics are not included.
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per month, billed annually 1
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