66 B2B and B2C company brands from 16 different industries with significant turnover and decision-making bodies located in Finland
Supplementary notes
* FAQ = frequently asked questions.
The source adds the following information:
"Due to the fact that not every type of online activity is necessary for every business sector, the percentages only include companies for which the online activity in question is considered necessary."
Citation formats
Share of selected major companies using online customer service in Finland 2019
This statistic shows the share of selected major companies using online customer service features in Finland in 2019, by type of feature. In that year, ** percent of surveyed companies offered customer loyalty programs, and ** percent provided electronic customer profiles. Frequently asked questions (FAQ) was a feature with ** percent of the companies, but only ** percent offered it as an interactive version.
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Magenta Advisory, & BearingPoint. (November 6, 2018). Share of selected major companies using online customer service features in Finland in 2019, by type of feature [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 02, 2026, from /statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
Magenta Advisory, und BearingPoint. "Share of selected major companies using online customer service features in Finland in 2019, by type of feature." Chart. November 6, 2018. ÌÇÐÄÆƽâ°æ. Accessed August 02, 2026. /statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
Magenta Advisory, BearingPoint. (2018). Share of selected major companies using online customer service features in Finland in 2019, by type of feature. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 02, 2026. /statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
Magenta Advisory, and BearingPoint. "Share of Selected Major Companies Using Online Customer Service Features in Finland in 2019, by Type of Feature." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 6 Nov 2018, /statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
Magenta Advisory & BearingPoint, Share of selected major companies using online customer service features in Finland in 2019, by type of feature ÌÇÐÄÆƽâ°æ, /statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/ (last visited August 02, 2026)
Share of selected major companies using online customer service features in Finland in 2019, by type of feature [Graph], Magenta Advisory, & BearingPoint, November 6, 2018. [Online]. Available: /statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
