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Net promoter score (NPS) of insurance brokers in the United States from 2014 to 2024

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Source

Release date

November 2025

Region

Canada, United States

Survey time period

2014 to 2024

Citation formats

NPS of insurance industry in the U.S. 2014-2024

Published by Jenny Yang, May 8, 2026

In 2024, the insurance industry received a net promoter score (NPS) of ** percent in the United States. NPS demonstrates policyholder loyalty and measures how likely customers are to recommend their insurer to their family or friends. The NPS of the industry has fluctuated, but is generally experiencing a rising trend since 2014.

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Statistics on " Insurance industry in the United States "

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Other statistics that may interest you Insurance industry in the United States

Overview

5

Segments

4

Leading companies

6

Sales metrics & consumption

8

Investment

4

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Topics

Insurance industry in the United StatesBerkshire HathawayMetLifeInsurtechInsurance industry in the UK
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$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
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Starter Account

For single users
$199 USD
per month, billed annually 1
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For teams of up to 99 users
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