During a 2020 survey of UK agency PR professionals, ** percent of respondents stated that they took brands onto social media to drive awareness of what the brands did; ** percent said they wanted to use social media as a customer service platform.
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Public Relations and Communications Association. (March 31, 2021). Reasons of PR agencies for taking brands onto social media in the United Kingdom (UK) as of November 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/661843/pr-agencies-taking-brands-onto-social-media-uk/
Public Relations and Communications Association. "Reasons of PR agencies for taking brands onto social media in the United Kingdom (UK) as of November 2020." Chart. March 31, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/661843/pr-agencies-taking-brands-onto-social-media-uk/
Public Relations and Communications Association. (2021). Reasons of PR agencies for taking brands onto social media in the United Kingdom (UK) as of November 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/661843/pr-agencies-taking-brands-onto-social-media-uk/
Public Relations and Communications Association. "Reasons of Pr Agencies for Taking Brands onto Social Media in The United Kingdom (Uk) as of November 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 Mar 2021, /statistics/661843/pr-agencies-taking-brands-onto-social-media-uk/
Public Relations and Communications Association, Reasons of PR agencies for taking brands onto social media in the United Kingdom (UK) as of November 2020 ÌÇÐÄÆƽâ°æ, /statistics/661843/pr-agencies-taking-brands-onto-social-media-uk/ (last visited July 29, 2026)
Reasons of PR agencies for taking brands onto social media in the United Kingdom (UK) as of November 2020 [Graph], Public Relations and Communications Association, March 31, 2021. [Online]. Available: /statistics/661843/pr-agencies-taking-brands-onto-social-media-uk/
