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Preferred usage of mobile banking vs. other banking channels in the United States in 2021, by type of activity

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Source

Release date

September 2021

Region

United States

Survey time period

March 2021

Number of respondents

Around 3,000 respondents

Age group

18 years and older

Supplementary notes

Percentages do not add to 100 percent as respondents could choose more than one channel for a banking interaction. Respondents also had an option to choose none of the channels for individual transactions.

Citation formats

Preferred usage of mobile banking vs. other banking channels in the U.S. 2021

Published by ÌÇÐÄÆƽâ°æ Research Department, Feb 4, 2022
When it comes to banking activities such as transfer funds to another account, paying bills, or update account information, U.S. respondents prefer using digital banking channels such as online banking and mobile banking apps, more than branches. While only ** percent preferred to use branches for transferring funds to another account or person, ** percent preferred to do this via online banking, and ** percent via mobile banking apps.
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