consumers in selected European countries and senior business decision makers*
Method of interview
Online interview
Supplementary notes
*Study information from the source: "The study was split into two core activities from November 2015 - January 2016:
1. Online interviews with 7,013 consumers across UK, France, Benelux (Netherlands, Belgium and Luxembourg), Spain, Germany, Switzerland and Eastern Europe (Poland, Czechia and Slovenia) to understand consumer’s habits and their views and opinions towards financial services.
2. In-depth interviews with 45 senior business decision makers in the financial services sector to gain further insights into the key issues."
Citation formats
Consumers that would switch bank if they did not offer up-to-date tech in Europe 2016
This statistic illustrates the share of consumers in Europe that would switch bank or insurer if they didn't offer up-to-date technology for interaction as of 2016, by country. It can be seen that **** (** percent) of consumers in Switzerland stated that they would switch bank or insurer if they didn't offer up-to-date technology at that time.
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Fujitsu. (May 5, 2016). Share of consumers that would switch bank or insurer if they did not offer up-to-date technology for interaction in Europe as of 2016, by country [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 05, 2026, from /statistics/660275/importance-of-up-to-date-technology-for-bank-customers-europe/
Fujitsu. "Share of consumers that would switch bank or insurer if they did not offer up-to-date technology for interaction in Europe as of 2016, by country." Chart. May 5, 2016. ÌÇÐÄÆƽâ°æ. Accessed August 05, 2026. /statistics/660275/importance-of-up-to-date-technology-for-bank-customers-europe/
Fujitsu. (2016). Share of consumers that would switch bank or insurer if they did not offer up-to-date technology for interaction in Europe as of 2016, by country. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 05, 2026. /statistics/660275/importance-of-up-to-date-technology-for-bank-customers-europe/
Fujitsu. "Share of Consumers That Would Switch Bank or Insurer If They Did Not Offer Up-to-date Technology for Interaction in Europe as of 2016, by Country." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 5 May 2016, /statistics/660275/importance-of-up-to-date-technology-for-bank-customers-europe/
Fujitsu, Share of consumers that would switch bank or insurer if they did not offer up-to-date technology for interaction in Europe as of 2016, by country ÌÇÐÄÆƽâ°æ, /statistics/660275/importance-of-up-to-date-technology-for-bank-customers-europe/ (last visited August 05, 2026)
Share of consumers that would switch bank or insurer if they did not offer up-to-date technology for interaction in Europe as of 2016, by country [Graph], Fujitsu, May 5, 2016. [Online]. Available: /statistics/660275/importance-of-up-to-date-technology-for-bank-customers-europe/
