| Characteristic | Share of respondents |
|---|---|
| Satisfied with supplier service | 74% |
| Satisfied with understandable bills | 73% |
| Satisfied with ease of contacting supplier | 75% |
| Would recommend supplier | 35% |
| Agree supplier values its customers | 38% |
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Source
Source
Release date
February 2018
More information
Region
United Kingdom (Great Britain)
Survey time period
February 2018
Number of respondents
10,000 respondents
Age group
16 years and older
Supplementary notes
Customers were asked the question 'How satisfied are you with the service you get from your current supplier?’
This data comes from the GfK Energy Research Panel, a semi-continuous, nationally representative panel of 10,000 homes in Great Britain. The panel provides ongoing satisfaction and switching information.
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