| Characteristic | Internal switching rate | External switching rate | Switching rate by tariff |
|---|---|---|---|
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
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Source
Source
Release date
April 2020
More information
Region
United Kingdom (Great Britain)
Survey time period
2014 to 2019
Supplementary notes
The source notes that internal switching refers to a customer changing tariff, payment method or account management (online/offline) with their existing supplier. Internal tariff switching only includes tariff changes that, as a minimum, represent ‘active choices’. For example a customer switching by default from a dead tariff to a cheaper evergreen tariff may not reflect an active choice.
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