The American Customer Satisfaction Index® (´¡°ä³§±õ®) score for cooperative energy utilities stood at ** in 2026, the highest among utility segments. Gas investor-owned utilities and municipal utilities followed. Overall customer satisfaction with energy utilities has declined slightly over the past two years.
ACSI® is a national economic indicator of customer evaluations of the quality of products and services using a scale of * to 100.
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´¡°ä³§±õ®. (March 24, 2026). American Customer Satisfaction Index® for energy utilities in the United States in 2026, by segment [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/1457928/energy-utilities-customer-satisfaction-united-states-by-category/
´¡°ä³§±õ®. "American Customer Satisfaction Index® for energy utilities in the United States in 2026, by segment." Chart. March 24, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/1457928/energy-utilities-customer-satisfaction-united-states-by-category/
´¡°ä³§±õ®. (2026). American Customer Satisfaction Index® for energy utilities in the United States in 2026, by segment. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/1457928/energy-utilities-customer-satisfaction-united-states-by-category/
´¡°ä³§±õ®. "American Customer Satisfaction Index® for Energy Utilities in The United States in 2026, by Segment." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 24 Mar 2026, /statistics/1457928/energy-utilities-customer-satisfaction-united-states-by-category/
´¡°ä³§±õ®, American Customer Satisfaction Index® for energy utilities in the United States in 2026, by segment ÌÇÐÄÆƽâ°æ, /statistics/1457928/energy-utilities-customer-satisfaction-united-states-by-category/ (last visited July 28, 2026)
American Customer Satisfaction Index® for energy utilities in the United States in 2026, by segment [Graph], ´¡°ä³§±õ®, March 24, 2026. [Online]. Available: /statistics/1457928/energy-utilities-customer-satisfaction-united-states-by-category/
