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Importance of various factors considered by consumers when selecting an energy supplier in the United Kingdom (UK) 2014

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Source

Release date

February 2015

Region

United Kingdom

Survey time period

2014

Number of respondents

6,999 respondents

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

Originally asked as: "I am going to read out a number of reasons why people choose an energy supplier. For each of these I'd like you to tell me how important it is to you"

Only answers saying "Very important" or "Essential" have been taken into consideration.

Citation formats

Factors considered by consumers when choosing an energy supplier in the UK 2014

Published by ÌÇÐÄÆƽâ°æ Research Department, Dec 18, 2015
This statistic shows which the importance consumers place on various factors when considering an energy supplier in the United Kingdom (UK), in 2014. Customer service emerged as the most important factor for many, with ** percent placing high importance on it as an important factor in the decision making process. Cheap tariffs, as well as easy to understand tariffs, were both important to ** percent of respondents.
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Topics

Energy consumer experience in the UKElectricity in the U.S.U.S. electricity generationEnergy prices worldwide
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* For commercial use only

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For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
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$199 USD
per month, billed annually 1
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Talk to sales for pricing
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