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Leading reasons for client loss of online stores in the Netherlands in 2015

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Source

Release date

January 2015

Region

Netherlands

Survey time period

2015

Supplementary notes

The source explains that 22,000 online stores were analysed and roughly 46.000 negative online customer reviews were analysed.

Citation formats

Customer perspectives on client loss in the Netherlands 2015

Published by ÌÇÐÄÆƽâ°æ Research Department, Aug 31, 2016
This statistic displays the leading reasons for client loss in the Netherlands. As of 2015, the third biggest reason for a loss of clients is the quality of the product. According to the source, the biggest reason for customer churn is bad customer service.
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