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Main challenges using artificial intelligence (AI) agents in financial services in 2025

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Source

Release date

January 2026

Region

Worldwide

Survey time period

August to September, 2025

Number of respondents

839 respondents

Method of interview

Online survey

Supplementary notes

Figures refer only to respondents who said they were currently using or assessing agentic AI (42 percent of the total respondent base).

The source adds the following information: The sample was split evenly between management (including executives) and AI practitioners and covered a wide range of financial services segments, including asset managers and owners, broker-dealers, consultancies, commercial and retail banks, fintechs, investment banks, insurers, market data providers and exchanges, payments firms, and regulators. Respondents represented companies of different sizes: one-third reported annual revenue above 250 million U.S. dollars, and 40 percent came from firms with more than 500 employees. The global online survey was distributed via NVIDIA’s mailing lists and social media and, in China, through a third-party agency.

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Main agentic AI challenges in financial services 2025

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Statistics on " Agentic artificial intelligence (AI) in finance "

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Overview

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Adoption

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Maturity

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Use cases

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Impacts and challenges

4
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