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What delivery or product return criteria are most important to you when making an online purchase?

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Sources

Release date

January 2019

Region

France

Survey time period

December 26, 2018 - December 31, 2018

Number of respondents

1,010 respondents

Age group

18-74 years old

Special properties

French e-buyers

Method of interview

Online panel

Supplementary notes

The question was posed by the source as follows: "When you order online, what delivery/return criteria for products are important to you?"

Citation formats

E-commerce: Key delivery and return criteria in France, 2018

Published by
Yihan Ma,
Jan 22, 2026
This chart presents a ranking of the most important delivery and return criteria for French online shoppers in 2018. According to the source, free shipping was an important criterion for ** percent of the surveyed e-shoppers. During the survey, ** percent indicated this criterion as their top priority.
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