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Share of consumers concerned that AI-powered shopping makes human contact disappear in France in 2025, by age group

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Source

Release date

April 2025

Region

France

Survey time period

April 2 to 4, 2025

Number of respondents

1,128 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The question was phrased as follows: "Pour vous, quelles sont vos principales craintes liées à l’usage de l’Intelligence Artificielle (IA) dans le commerce?" (In French in the original survey).

Citation formats

French shoppers concerned that AI-powered shopping makes human contact disappear 2025

Published by
Petroc Taylor,
Apr 16, 2025

In France, consumers aged over 65 years old are the most concerned about artificial intelligence (AI) making any human contact disappear in their online shopping journey. A 2025 survey showed ** percent of them believed so, while only ** percent of shoppers below 24 years had the same opinion.

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Statistics on " Online shopping behavior in France "

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Other statistics that may interest you Online shopping behavior in France

Overview

5

Channels

6

Shopping and checkout

7

AI features

5

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Topics

Online shopping behavior in FranceBeauty and personal care e-commerce in FranceOnline marketplaces in FranceOnline shopping behavior in CanadaOnline shopping in the Middle East and North Africa
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