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Online shopping experience effects of using artificial intelligence (AI) in customer service in the United States as of February 2024

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Source

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Release date

April 2024

Region

United States

Survey time period

February 2024

Number of respondents

1,458 online shoppers

Age group

18 years and older

Citation formats

Online shoppers perceived impact of AI in customer service in the U.S. 2024

Published by ÌÇÐÄÆƽâ°æ Research Department, Aug 8, 2024

According to a survey conducted in the United States in 2024, only **** percent of consumers believe that using AI for customer service improves their online shopping experience. Most survey respondents, roughly ** percent, think that it depends on how it is used, while around ** percent believe that AI-powered customer service makes the shopping experience worse.

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Statistics on " Online shopping behavior in the United States "

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Other statistics that may interest you Online shopping behavior in the United States

Overview

5

Shopping events

8

Online shopping behavior

8

Platforms and sellers

6

AI in online shopping

5

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Topics

Online shopping behavior in the United StatesE-Commerce in ChinaHoliday season e-commerce in the United StatesFashion e-commerce in the United StatesE-commerce in Mexico
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
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  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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