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Stores that provide the best customer experience (CX) according to consumers in the United States in 2022

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Source

Release date

February 2022

Region

United States

Survey time period

January and February 2022

Number of respondents

14,000 respondents

Age group

13 years and older

Method of interview

Online interview

Citation formats

Leading stores in terms of customer experience in the United States 2022

Published by
F. Watty,
May 3, 2022
In 2022, approximately a fifth of consumers in the United States said Walmart provides the best customer experience (CX), placing the company at the very top of the list. At just over ** percent, Target came in second place among American shoppers. In the neighboring country of Canada, Walmart likewise took the top spot in terms of CX.
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