During the coronavirus (COVID-19) pandemic, a worldwide survey was conducted between July and August 2020 to determine hotel guest preferences for the use of contactless options during their stay. The results indicated that a slight majority of respondents, ** percent, were not more likely to order room service if the hotel gave them an option to order via app.
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Criton. (August 18, 2020). Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
Criton. "Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020." Chart. August 18, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
Criton. (2020). Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
Criton. "Share of Hotel Guests That Would Be More Likely to Order Room Service If They Could Order via App Worldwide as of August 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 18 Aug 2020, /statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
Criton, Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020 ÌÇÐÄÆƽâ°æ, /statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/ (last visited July 28, 2026)
Share of hotel guests that would be more likely to order room service if they could order via app worldwide as of August 2020 [Graph], Criton, August 18, 2020. [Online]. Available: /statistics/1189925/hotel-guest-app-usage-order-room-service-worldwide/
