During the coronavirus (COVID-19) pandemic, a worldwide survey was conducted from July to August 2020 to determine which contactless options hotel guests preferred to use for check-in and check-out, as opposed to the traditional reception desk procedure. The contactless options given were hotel apps, webpages, and public kiosks. The results of the survey indicated that most respondents, ** percent, preferred to check in and check-out using a hotel app. Meanwhile, ** percent preferred to use a website, leaving only * percent of respondents who preferred to use a public kiosk.
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Criton. (August 18, 2020). Hotel guest technology preferences for check-in/out worldwide as of August 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1189903/hotel-check-in-out-tech-preferences-worldwide/
Criton. "Hotel guest technology preferences for check-in/out worldwide as of August 2020." Chart. August 18, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1189903/hotel-check-in-out-tech-preferences-worldwide/
Criton. (2020). Hotel guest technology preferences for check-in/out worldwide as of August 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1189903/hotel-check-in-out-tech-preferences-worldwide/
Criton. "Hotel Guest Technology Preferences for Check-in/out Worldwide as of August 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 18 Aug 2020, /statistics/1189903/hotel-check-in-out-tech-preferences-worldwide/
Criton, Hotel guest technology preferences for check-in/out worldwide as of August 2020 ÌÇÐÄÆƽâ°æ, /statistics/1189903/hotel-check-in-out-tech-preferences-worldwide/ (last visited July 25, 2026)
Hotel guest technology preferences for check-in/out worldwide as of August 2020 [Graph], Criton, August 18, 2020. [Online]. Available: /statistics/1189903/hotel-check-in-out-tech-preferences-worldwide/
