According to the survey among C-level executives in Hong Kong, about ** percent of respondents said their company had been working on being more open to showcasing the corporate culture to drive an emotional tie with the customers. About * percent of the companies used virtual reality (VR) or augmented reality (AR) to enhance the customer experience.
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KPMG, & GS1. (October 24, 2019). Major ways to improve customers' e-commerce experience according to C-level business executives in Hong Kong as of October 2019 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/1126343/hong-kong-strategies-to-enhance-customers-ecommerce-experience/
KPMG, und GS1. "Major ways to improve customers' e-commerce experience according to C-level business executives in Hong Kong as of October 2019." Chart. October 24, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/1126343/hong-kong-strategies-to-enhance-customers-ecommerce-experience/
KPMG, GS1. (2019). Major ways to improve customers' e-commerce experience according to C-level business executives in Hong Kong as of October 2019. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/1126343/hong-kong-strategies-to-enhance-customers-ecommerce-experience/
KPMG, and GS1. "Major Ways to Improve Customers' E-commerce Experience According to C-level Business Executives in Hong Kong as of October 2019." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 24 Oct 2019, /statistics/1126343/hong-kong-strategies-to-enhance-customers-ecommerce-experience/
KPMG & GS1, Major ways to improve customers' e-commerce experience according to C-level business executives in Hong Kong as of October 2019 ÌÇÐÄÆƽâ°æ, /statistics/1126343/hong-kong-strategies-to-enhance-customers-ecommerce-experience/ (last visited July 31, 2026)
Major ways to improve customers' e-commerce experience according to C-level business executives in Hong Kong as of October 2019 [Graph], KPMG, & GS1, October 24, 2019. [Online]. Available: /statistics/1126343/hong-kong-strategies-to-enhance-customers-ecommerce-experience/
