Forrester Waveâ„¢; vendors with at least 20 million U.S. dollars in B2B product revenue.
Supplementary notes
All scores are based on a scale of 0 (weak) to 5 (strong). The score assigned by Forrester is based on 29 criteria describing the functionality of vendors' products.
Citation formats
Score of GMV of B2B e-commerce suites provided by SaaS vendors Q2 2020
The German company SAP topped the score ranking released by Forrester Research about the gross merchandise value (GMV) of SaaS (software-as-a-service) vendors. SAP and Adobe reported both five score points, indicating the highest merchandise value among the evaluated 13 vendors. Together with customer acquisition and product revenue, the GMV measures the market presence of an online e-commerce.
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Forrester Research, & Sana. (May 19, 2020). Score of gross merchandise value (GMV) of B2B e-commerce suites provided by leading SaaS vendors in 2nd quarter of 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/1107674/ecommerce-suites-gmv-of-saas-vendors/
Forrester Research, und Sana. "Score of gross merchandise value (GMV) of B2B e-commerce suites provided by leading SaaS vendors in 2nd quarter of 2020." Chart. May 19, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/1107674/ecommerce-suites-gmv-of-saas-vendors/
Forrester Research, Sana. (2020). Score of gross merchandise value (GMV) of B2B e-commerce suites provided by leading SaaS vendors in 2nd quarter of 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/1107674/ecommerce-suites-gmv-of-saas-vendors/
Forrester Research, and Sana. "Score of Gross Merchandise Value (Gmv) of B2b E-commerce Suites Provided by Leading Saas Vendors in 2nd Quarter of 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 May 2020, /statistics/1107674/ecommerce-suites-gmv-of-saas-vendors/
Forrester Research & Sana, Score of gross merchandise value (GMV) of B2B e-commerce suites provided by leading SaaS vendors in 2nd quarter of 2020 ÌÇÐÄÆƽâ°æ, /statistics/1107674/ecommerce-suites-gmv-of-saas-vendors/ (last visited July 28, 2026)
Score of gross merchandise value (GMV) of B2B e-commerce suites provided by leading SaaS vendors in 2nd quarter of 2020 [Graph], Forrester Research, & Sana, May 19, 2020. [Online]. Available: /statistics/1107674/ecommerce-suites-gmv-of-saas-vendors/
