Buying activity was collected from websites operating on Salesforce Commerce Cloud. To qualify for inclusion, a digital commerce site must have conducted transactions throughout the analysis period and met a monthly minimum visit and order threshold.
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Use of AI in B2B e-commerce operations in the United States 2026
In 2026, nearly ** business-to-business (B2B) organizations in the United States had fully integrated AI-based technologies into their e-commerce operations. Another ** percent of professionals reported that their companies were experimenting with artificial intelligence tools.
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Salesforce Research. (May 20, 2026). Share of business-to-business (B2B) e-commerce companies using AI in the United States in 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1454731/ai-in-b2b-e-commerce-united-states/
Salesforce Research. "Share of business-to-business (B2B) e-commerce companies using AI in the United States in 2026." Chart. May 20, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1454731/ai-in-b2b-e-commerce-united-states/
Salesforce Research. (2026). Share of business-to-business (B2B) e-commerce companies using AI in the United States in 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1454731/ai-in-b2b-e-commerce-united-states/
Salesforce Research. "Share of Business-to-business (B2b) E-commerce Companies Using Ai in The United States in 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 20 May 2026, /statistics/1454731/ai-in-b2b-e-commerce-united-states/
Salesforce Research, Share of business-to-business (B2B) e-commerce companies using AI in the United States in 2026 ÌÇÐÄÆƽâ°æ, /statistics/1454731/ai-in-b2b-e-commerce-united-states/ (last visited July 22, 2026)
Share of business-to-business (B2B) e-commerce companies using AI in the United States in 2026 [Graph], Salesforce Research, May 20, 2026. [Online]. Available: /statistics/1454731/ai-in-b2b-e-commerce-united-states/
