| Characteristic | Share of respondents |
|---|---|
| Need to save money | 37% |
| Delivery of nonconforming products | 33% |
| Long shipping period | 32% |
| Difficulties to return | 30% |
| Damaged product delivery | 19% |
| Difficult tracking | 14% |
| Too many lost orders | 14% |
| Payment difficulties | 12% |
| I only make online purchases in special categories/cases | 5% |
| I would like to check/see the goods before a purchase | 2% |
| I prefer to buy products in local stores | 1% |
| Do not like to shop online/Do not trust | 1% |
| None of above/other | 4% |
The chart is not accessible to screen readers. Please switch to the table view to access the data.
Loading statistic...
Download
Source
Sources
In cooperation with
DPD
Release date
January 2019
More information
Region
Russia
Survey time period
May 30 to July 12, 2018
Number of respondents
1,018 respondents
Age group
18 years and older
Special properties
Russians who had placed and received at least one online order for physical goods since January 2018
Method of interview
Online survey
Citation formats
