This chart presents the share of most commonly used returns channels used by online shoppers in the United Kingdom (UK) in 2018. For shoppers who returned online purchased items, the Post Office was the most commonly used channel with a positive response from ** percent of consumers. Collect and convenience store ranked second with ** percent of respondents stating it was their choice of returns channel. Returning items bought online at the retailers' physical store was also popular with * percent of consumers in the UK in 2019.
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Royal Mail. (January 1, 2019). Most common returns channels used by online shoppers in the United Kingdom (UK) in 2018 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 18, 2026, from /statistics/987833/most-commonly-used-returns-channels-uk/
Royal Mail. "Most common returns channels used by online shoppers in the United Kingdom (UK) in 2018." Chart. January 1, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 18, 2026. /statistics/987833/most-commonly-used-returns-channels-uk/
Royal Mail. (2019). Most common returns channels used by online shoppers in the United Kingdom (UK) in 2018. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 18, 2026. /statistics/987833/most-commonly-used-returns-channels-uk/
Royal Mail. "Most Common Returns Channels Used by Online Shoppers in The United Kingdom (Uk) in 2018." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Jan 2019, /statistics/987833/most-commonly-used-returns-channels-uk/
Royal Mail, Most common returns channels used by online shoppers in the United Kingdom (UK) in 2018 ÌÇÐÄÆƽâ°æ, /statistics/987833/most-commonly-used-returns-channels-uk/ (last visited July 18, 2026)
Most common returns channels used by online shoppers in the United Kingdom (UK) in 2018 [Graph], Royal Mail, January 1, 2019. [Online]. Available: /statistics/987833/most-commonly-used-returns-channels-uk/
