Share of citizens in the United States who are aware of being able to digitally report public safety issues to their local government as of December 2016, by age group
Characteristic
Millennials
Generation X
Baby Boomers
A safety concern (e.g. a downed power line, sinkhole)
44%
48%
44%
A crime (e.g. file a police report)
38%
40%
35%
A fire or EMT-related emergency
33%
33%
31%
A drunk driver
30%
29%
26%
None of these
43%
42%
50%
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Question: Which of the following public safety issues are you able to report to your local government via digital technologies (e.g. via smartphone app, email, website, social network or other modern communication channels) and not simply a phone call? Select all that apply.
*Millennials: 18-34 years old
Generation X: 35-54 years old
Baby Boomers: 55 years and older
Citation formats
U.S. citizen awareness to digitally reporting issues to local government 2016, by age
This statistic illustrates of how U.S. citizens across generational groups are aware in terms of being able to report public safety issues to their local government agencies via digital technologies in 2016. During the surveyed period, reporting a safety concern such as a downed power line or sinkhole was the most digitally aware reported issue amongst all generational groups. For Millennials, Generation X, and Baby Boomers, they had a reported awareness outcome of 44 percent, 48 percent, and 44 percent respectively.
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Salesforce Research. (March 30, 2017). Share of citizens in the United States who are aware of being able to digitally report public safety issues to their local government as of December 2016, by age group [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 27, 2026, from /statistics/798959/us-citizen-generation-awareness-reporting-public-safety-issues-local-government-digital/
Salesforce Research. "Share of citizens in the United States who are aware of being able to digitally report public safety issues to their local government as of December 2016, by age group." Chart. March 30, 2017. ÌÇÐÄÆÆ½â°æ. Accessed July 27, 2026. /statistics/798959/us-citizen-generation-awareness-reporting-public-safety-issues-local-government-digital/
Salesforce Research. (2017). Share of citizens in the United States who are aware of being able to digitally report public safety issues to their local government as of December 2016, by age group. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 27, 2026. /statistics/798959/us-citizen-generation-awareness-reporting-public-safety-issues-local-government-digital/
Salesforce Research. "Share of Citizens in The United States Who Are Aware of Being Able to Digitally Report Public Safety Issues to Their Local Government as of December 2016, by Age Group." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 30 Mar 2017, /statistics/798959/us-citizen-generation-awareness-reporting-public-safety-issues-local-government-digital/
Salesforce Research, Share of citizens in the United States who are aware of being able to digitally report public safety issues to their local government as of December 2016, by age group ÌÇÐÄÆÆ½â°æ, /statistics/798959/us-citizen-generation-awareness-reporting-public-safety-issues-local-government-digital/ (last visited July 27, 2026)
Share of citizens in the United States who are aware of being able to digitally report public safety issues to their local government as of December 2016, by age group [Graph], Salesforce Research, March 30, 2017. [Online]. Available: /statistics/798959/us-citizen-generation-awareness-reporting-public-safety-issues-local-government-digital/