The satisfaction is measured on a 1 to 100 scale, with scores of 80 and above recognized as threshold of excellence (highly satisfied visitors) and scores below 70 revealing much room for improvement (dissatisfied). The source switched to half-year reporting as of H1 2018.
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U.S. customer satisfaction with mobile e-government services 2020
As of the first half of 2020, customer satisfaction with mobile e-government pages and apps reached a score of **** index points, down from **** index points in the first half of 2019
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Verint. (March 8, 2021). Overall U.S. customer satisfaction with mobile e-government sites and apps as of 1st half 2020 (index score) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 16, 2026, from /statistics/269971/us-consumer-satisfaction-mobile-egovernment/
Verint. "Overall U.S. customer satisfaction with mobile e-government sites and apps as of 1st half 2020 (index score)." Chart. March 8, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 16, 2026. /statistics/269971/us-consumer-satisfaction-mobile-egovernment/
Verint. (2021). Overall U.S. customer satisfaction with mobile e-government sites and apps as of 1st half 2020 (index score). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 16, 2026. /statistics/269971/us-consumer-satisfaction-mobile-egovernment/
Verint. "Overall U.S. Customer Satisfaction with Mobile E-government Sites and Apps as of 1st Half 2020 (Index Score)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 8 Mar 2021, /statistics/269971/us-consumer-satisfaction-mobile-egovernment/
Verint, Overall U.S. customer satisfaction with mobile e-government sites and apps as of 1st half 2020 (index score) ÌÇÐÄÆƽâ°æ, /statistics/269971/us-consumer-satisfaction-mobile-egovernment/ (last visited July 16, 2026)
Overall U.S. customer satisfaction with mobile e-government sites and apps as of 1st half 2020 (index score) [Graph], Verint, March 8, 2021. [Online]. Available: /statistics/269971/us-consumer-satisfaction-mobile-egovernment/
