Original Question: "In what ways can you contact your health insurance provider when you have questions about your bills, claims status, benefits coverage or health issues?"
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Communication technology among U.S. patients and insurances 2017, by generation
This statistic shows the percentage of U.S. insured patients that were offered select methods of communication through their health insurance company as of 2017, by generation. According to the survey, 47 percent of patients could contact their insurance company through email if they had questions regarding their bills, claims, benefits or health issues.
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Harris Poll, & Salesforce Research. (June 27, 2017). Percentage of U.S. patients whose insurance allowed select forms of communication as of 2017, by generation [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/813874/us-insurance-and-patient-communication-tools-by-generation/
Harris Poll, und Salesforce Research. "Percentage of U.S. patients whose insurance allowed select forms of communication as of 2017, by generation." Chart. June 27, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/813874/us-insurance-and-patient-communication-tools-by-generation/
Harris Poll, Salesforce Research. (2017). Percentage of U.S. patients whose insurance allowed select forms of communication as of 2017, by generation. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/813874/us-insurance-and-patient-communication-tools-by-generation/
Harris Poll, and Salesforce Research. "Percentage of U.S. Patients Whose Insurance Allowed Select Forms of Communication as of 2017, by Generation." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 27 Jun 2017, /statistics/813874/us-insurance-and-patient-communication-tools-by-generation/
Harris Poll & Salesforce Research, Percentage of U.S. patients whose insurance allowed select forms of communication as of 2017, by generation ÌÇÐÄÆƽâ°æ, /statistics/813874/us-insurance-and-patient-communication-tools-by-generation/ (last visited July 20, 2026)
Percentage of U.S. patients whose insurance allowed select forms of communication as of 2017, by generation [Graph], Harris Poll, & Salesforce Research, June 27, 2017. [Online]. Available: /statistics/813874/us-insurance-and-patient-communication-tools-by-generation/
