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According to a survey conducted in South Korea in 2020, about **** percent of respondents said they had used the South Korean government's online service for applying for and receiving COVID-19 relief funds. Approximately **** percent of respondents had used the government's online contact tracing service, which provides information on locations visited by people who tested positive for COVID-19. Services that provide information on available face masks or mobile apps for self-diagnosis and self-quarantine were also among the most frequently used online public services.

E-government services in South Korea

South Korea is one of the leading countries in e-government development. Citizens have easy online access to information on government policies and are also directly involved in decision-making processes through various digital platforms. The government also places a high value on public data disclosure in the form of open application programming interfaces (open APIs). The number of open APIs has increased sharply in recent years, especially in 2020 when it more than doubled year-over-year.

Most used e-government services

The most used government websites are hometax.go.kr and gov.kr. While hometax.go.kr provides comprehensive tax administration services, gov.kr is the leading government platform offering a comprehensive range of services from central government agencies, local governments, and public institutions.