The survey examines the population of all companies whose main activity is described in sections C, D, E, F, G, H, I, J, L, M, N of the CNAE-2009 (except CNAE 56, 64-66 y 95.1).
* Companies with 10 or more employees.
Citation formats
Companies using CRM systems for managing clients in Spain 2019, by region
This statistic shows the percentage of companies within the different autonomous communities in Spain that used CRM information software systems for managing client information during the first quarter of 2019. The Community of Madrid was the region with the highest share of companies employing this type of systems, at 40.18 percent, followed by Catalonia, with almost ** percent or users.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
INE (Spain). (September 20, 2019). Percentage of companies employing CRM software for client management in Spain in 2019, by region [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/753607/companies-using-erp-or-crm-software-by-region-in-spain/
INE (Spain). "Percentage of companies employing CRM software for client management in Spain in 2019, by region." Chart. September 20, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/753607/companies-using-erp-or-crm-software-by-region-in-spain/
INE (Spain). (2019). Percentage of companies employing CRM software for client management in Spain in 2019, by region. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/753607/companies-using-erp-or-crm-software-by-region-in-spain/
INE (Spain). "Percentage of Companies Employing Crm Software for Client Management in Spain in 2019, by Region." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 20 Sep 2019, /statistics/753607/companies-using-erp-or-crm-software-by-region-in-spain/
INE (Spain), Percentage of companies employing CRM software for client management in Spain in 2019, by region ÌÇÐÄÆƽâ°æ, /statistics/753607/companies-using-erp-or-crm-software-by-region-in-spain/ (last visited July 27, 2026)
Percentage of companies employing CRM software for client management in Spain in 2019, by region [Graph], INE (Spain), September 20, 2019. [Online]. Available: /statistics/753607/companies-using-erp-or-crm-software-by-region-in-spain/
