All who complained about the pay TV service in past 6 months
Method of interview
Online survey
Supplementary notes
* This question was phrased by the source as follows: "Overall, how satisfied are you with the service you received from [Provider] customer services with regard to the complaint that you had?''
Citation formats
Pay TV: customer service satisfaction after complaint in the UK 2012-2018
This statistic displays pay TV users' satisfaction with the customer service among those who contacted their service provider with a complaint in the United Kingdom (UK) from 2012 to 2018. In 2018, 54 percent of customers reported being satisfied with their service following their complaint.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Ofcom. (April 30, 2019). Satisfaction after contacting customer services for pay TV with a complaint in the United Kingdom (UK) from 2012 to 2018 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/648914/pay-tv-customer-service-satisfaction-after-complaint-in-the-uk/
Ofcom. "Satisfaction after contacting customer services for pay TV with a complaint in the United Kingdom (UK) from 2012 to 2018." Chart. April 30, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/648914/pay-tv-customer-service-satisfaction-after-complaint-in-the-uk/
Ofcom. (2019). Satisfaction after contacting customer services for pay TV with a complaint in the United Kingdom (UK) from 2012 to 2018. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/648914/pay-tv-customer-service-satisfaction-after-complaint-in-the-uk/
Ofcom. "Satisfaction after Contacting Customer Services for Pay Tv with a Complaint in The United Kingdom (Uk) from 2012 to 2018." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Apr 2019, /statistics/648914/pay-tv-customer-service-satisfaction-after-complaint-in-the-uk/
Ofcom, Satisfaction after contacting customer services for pay TV with a complaint in the United Kingdom (UK) from 2012 to 2018 ÌÇÐÄÆƽâ°æ, /statistics/648914/pay-tv-customer-service-satisfaction-after-complaint-in-the-uk/ (last visited July 29, 2026)
Satisfaction after contacting customer services for pay TV with a complaint in the United Kingdom (UK) from 2012 to 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: /statistics/648914/pay-tv-customer-service-satisfaction-after-complaint-in-the-uk/
