| Characteristic | Average customer satisfaction rating |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
The chart is not accessible to screen readers. Please switch to the table view to access the data.
June 2017
United States
February to April 2017
45,624 respondents
18 years and older
All respondents were car insurance customers
The rating is based on a 1,000-point scale.
For the purposes of this study:
Central - Arkansas, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma and South Dakota.
Mid-Atlantic - Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia and West Virginia.
New England - Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont.
North Central - Illinois, Indiana, Michigan, Ohio and Wisconsin.
Northwest - Idaho, Montana, Oregon, Washington and Wyoming.
Southeast - Alabama, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.
Southwest - Arizona, Colorado, Nevada, New Mexico and Utah.
