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Distribution of response time of online stores to complaint e-mails in the Netherlands in 2014

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Source

Release date

April 2014

Region

Netherlands

Survey time period

2014

Number of respondents

250 web shops

Special properties

66,085 web stores selling physical products; online stores selling travel, insurance and financial products were not included

Citation formats

Response times of online stores to complaint mails in the Netherlands 2014

Published by ÌÇÐÄÆƽâ°æ Research Department, Feb 1, 2017
This statistic shows the distribution of the response time of online stores to complaint e-mails in the Netherlands in 2014. Roughly ** percent of the web shops in the Netherlands need more than *** minutes to respond to a complaint e-mail.
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