This statistic reveals the type of media consumers use to reach their insurance companies in Europe in 2014, by region. In-person contact was still the most commonly used way of reaching their insurer in all three regions. However, Northern Europeans chose to use the phone (** percent) or a website (** percent) more frequently to reach their insurance company, compared to Western and Eastern Europeans.
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EY. (December 11, 2014). Most frequently used consumer channels for inbound contact with their insurance companies in Europe in 2014, by region [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 04, 2026, from /statistics/486206/most-widely-used-media-inbound-contact-insurance-companies-europe/
EY. "Most frequently used consumer channels for inbound contact with their insurance companies in Europe in 2014, by region." Chart. December 11, 2014. ÌÇÐÄÆƽâ°æ. Accessed August 04, 2026. /statistics/486206/most-widely-used-media-inbound-contact-insurance-companies-europe/
EY. (2014). Most frequently used consumer channels for inbound contact with their insurance companies in Europe in 2014, by region. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 04, 2026. /statistics/486206/most-widely-used-media-inbound-contact-insurance-companies-europe/
EY. "Most Frequently Used Consumer Channels for Inbound Contact with Their Insurance Companies in Europe in 2014, by Region." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 11 Dec 2014, /statistics/486206/most-widely-used-media-inbound-contact-insurance-companies-europe/
EY, Most frequently used consumer channels for inbound contact with their insurance companies in Europe in 2014, by region ÌÇÐÄÆƽâ°æ, /statistics/486206/most-widely-used-media-inbound-contact-insurance-companies-europe/ (last visited August 04, 2026)
Most frequently used consumer channels for inbound contact with their insurance companies in Europe in 2014, by region [Graph], EY, December 11, 2014. [Online]. Available: /statistics/486206/most-widely-used-media-inbound-contact-insurance-companies-europe/
