* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
The source adds the following information: "Excludes "Don't have or use" answers."
Citation formats
Level of satisfaction with problem handling processes by the main bank UK 2015
This statistic illustrates customer satisfaction with the quality of problem handling procedures applied by the main current bank in the United Kingdom (UK) as of the first quarter of 2015. It was reported that only **** percent of customers were very or fairly dissatisfied with the way the problems were handled by the banking staff servicing their main current account.
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GfK Media and Communication Research, & Competition and Markets Authority. (April 15, 2015). Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/466791/satisfaction-with-problem-handling-in-main-bank-uk/
GfK Media and Communication Research, und Competition and Markets Authority. "Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015." Chart. April 15, 2015. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/466791/satisfaction-with-problem-handling-in-main-bank-uk/
GfK Media and Communication Research, Competition and Markets Authority. (2015). Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/466791/satisfaction-with-problem-handling-in-main-bank-uk/
GfK Media and Communication Research, and Competition and Markets Authority. "Customer Satisfaction with Problem Handing Procedures of Their Main Current Banking Account Provider in The United Kingdom (Uk) in 2015." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 15 Apr 2015, /statistics/466791/satisfaction-with-problem-handling-in-main-bank-uk/
GfK Media and Communication Research & Competition and Markets Authority, Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015 ÌÇÐÄÆƽâ°æ, /statistics/466791/satisfaction-with-problem-handling-in-main-bank-uk/ (last visited July 23, 2026)
Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015 [Graph], GfK Media and Communication Research, & Competition and Markets Authority, April 15, 2015. [Online]. Available: /statistics/466791/satisfaction-with-problem-handling-in-main-bank-uk/
