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Accuracy of response to telephone queries to leading online retailers in the United Kingdom (UK) in 2013*

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Source

Release date

January 2014

Region

United Kingdom

Survey time period

October to December 2013

Number of respondents

62 respondents

Special properties

Called the retailer's customer service number*

Supplementary notes

* This statistic considers online retailers on the IMRG-Experian Hitwise Hot-Shops List. The list is a key indicator of online merchant performance, ranking online retailers by websites visits. It excludes eBay and price aggregator websites.
** Call placed between 9am and 6pm on a weekday.

Citation formats

Quality of telephone customer service by leading online retailers in the UK 2013

Published by ÌÇÐÄÆƽâ°æ Research Department, Feb 1, 2014
This statistic displays the quality of telephone customer service provided by leading online retailers in the United Kingdom in 2013. For 4.8 percent of retailers, telephone queries about online orders were neglected until the caller gave up holding.
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Topics

Multichannel retail in the UKE-commerce in the United Kingdom (UK)Online shopping in EuropeHigh street retail in the United Kingdom (UK)
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* For commercial use only

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For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
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$199 USD
per month, billed annually 1
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Talk to sales for pricing
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