With **** percent of survey respondents citing such, discontinued free shipping was the top reason to cancel a retail subscription in the United States. The second most cited reason to cancel, with **** percent of respondents listing this, was the inability to pause or skip the subscription.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
PYMNTS. (June 12, 2023). Leading reasons consumers cancel retail product subscriptions in the United States as of April 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1419067/reasons-retail-subscription-cancel-us/
PYMNTS. "Leading reasons consumers cancel retail product subscriptions in the United States as of April 2023." Chart. June 12, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1419067/reasons-retail-subscription-cancel-us/
PYMNTS. (2023). Leading reasons consumers cancel retail product subscriptions in the United States as of April 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1419067/reasons-retail-subscription-cancel-us/
PYMNTS. "Leading Reasons Consumers Cancel Retail Product Subscriptions in The United States as of April 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 12 Jun 2023, /statistics/1419067/reasons-retail-subscription-cancel-us/
PYMNTS, Leading reasons consumers cancel retail product subscriptions in the United States as of April 2023 ÌÇÐÄÆƽâ°æ, /statistics/1419067/reasons-retail-subscription-cancel-us/ (last visited July 23, 2026)
Leading reasons consumers cancel retail product subscriptions in the United States as of April 2023 [Graph], PYMNTS, June 12, 2023. [Online]. Available: /statistics/1419067/reasons-retail-subscription-cancel-us/
