In a survey conducted in autumn 2022, it was revealed that a vast majority of online shoppers across different territories believe that online retailers should handle the cost of online returns. In Italy, some ** percent of surveyed respondents expected online shopping return costs to be handled by the retailer. In contrast, that figure stood at only ** percent for German respondents.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
E-commerce Nation. (February 22, 2023). Share of online shoppers expecting retailers to pay for the cost of e-commerce product returns in selected countries worldwide in 2022 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/1383407/expectation-of-free-online-returns-by-country/
E-commerce Nation. "Share of online shoppers expecting retailers to pay for the cost of e-commerce product returns in selected countries worldwide in 2022." Chart. February 22, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/1383407/expectation-of-free-online-returns-by-country/
E-commerce Nation. (2023). Share of online shoppers expecting retailers to pay for the cost of e-commerce product returns in selected countries worldwide in 2022. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/1383407/expectation-of-free-online-returns-by-country/
E-commerce Nation. "Share of Online Shoppers Expecting Retailers to Pay for The Cost of E-commerce Product Returns in Selected Countries Worldwide in 2022." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Feb 2023, /statistics/1383407/expectation-of-free-online-returns-by-country/
E-commerce Nation, Share of online shoppers expecting retailers to pay for the cost of e-commerce product returns in selected countries worldwide in 2022 ÌÇÐÄÆƽâ°æ, /statistics/1383407/expectation-of-free-online-returns-by-country/ (last visited July 31, 2026)
Share of online shoppers expecting retailers to pay for the cost of e-commerce product returns in selected countries worldwide in 2022 [Graph], E-commerce Nation, February 22, 2023. [Online]. Available: /statistics/1383407/expectation-of-free-online-returns-by-country/
