| Characteristic | Share of respondents |
|---|---|
| Speed of delivery slower than indicated | 13.56% |
| Website too difficult to use or worked unsatisfactorily | 12.31% |
| Foreign retailer did not sell in my country | 8.98% |
| Wrong or damaged products delivered | 6.25% |
| Difficulties finding information concerning guarantees, legal rights | 3.87% |
| Complaints and redress were difficult / no satisfactory response after complaint | 3.45% |
| Final costs higher than indicated | 2.35% |
| Problems with fraud | 2.14% |
| Other | 0.31% |
| Did not encounter any problems when buying online | 70.06% |
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Source
Source
Release date
June 2024
More information
Region
Estonia
Survey time period
2023
Age group
16-74 years
Special properties
purchased online in the past three months
Supplementary notes
Refers to individuals who bought products or services via a website or an app.
The shares do not sum up to 100 percent as several problems could occur at once.
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