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Main short-term challenges in omnichannel commerce among worldwide e-commerce companies in 2022, by type of company

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Sources

Release date

June 2022

Region

Worldwide

Survey time period

March 18 to April 12, 2022

Number of respondents

294 decision makers*

Supplementary notes

*job title of Director or higher working in retail companies with e-commerce operations.
The survey was carried out in the US, UK, Germany, Denmark, Norway, Sweden, and Australia.

Citation formats

Main challenges in omnichannel commerce among e-commerce companies 2022

Published by
Yihan Ma,
Jan 25, 2023

Grocery retailers with e-commerce operations are the companies struggling the most with omnichannel customer experience, a worldwide survey from 2022 revealed. A truly holistic omnichannel digital experience challenged ** percent of retailers and ** percent of e-commerce pure players. As a result, the latter are probably willing to branch out into traditional retail.

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Omnichannel retail in IndiaE-commerce in IndiaRetail in IndiaOnline grocery shopping in IndiaD2C market in India
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