According to a survey conducted from July to December 2021 in Australia, nearly ** percent of respondents were satisfied by the mobile banking service channel of CBA bank. However, among the bank service channels of CBA bank, the phone banking service satisfied the customers the least, as well as compared to other banks.
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Roy Morgan. (February 28, 2022). Customer satisfaction of bank service channels in Australia in 2021, by bank [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
Roy Morgan. "Customer satisfaction of bank service channels in Australia in 2021, by bank." Chart. February 28, 2022. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
Roy Morgan. (2022). Customer satisfaction of bank service channels in Australia in 2021, by bank. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
Roy Morgan. "Customer Satisfaction of Bank Service Channels in Australia in 2021, by Bank." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 28 Feb 2022, /statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
Roy Morgan, Customer satisfaction of bank service channels in Australia in 2021, by bank ÌÇÐÄÆƽâ°æ, /statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/ (last visited August 03, 2026)
Customer satisfaction of bank service channels in Australia in 2021, by bank [Graph], Roy Morgan, February 28, 2022. [Online]. Available: /statistics/1305201/australia-customer-satisfaction-of-bank-service-channels-by-bank/
