Petroc Taylor
Research expert covering global developments in the use of data
Get in touch with us now| Characteristic | Share of respondents |
|---|---|
| Lack of acceptance by customers | 32% |
| Low volume of inquiries | 26% |
| Lack of technical infrastructure | 13% |
| Lack of expertise in chatbot technology | 13% |
| Ethical concerns | 5% |
| High costs | 3% |
| I do not know | 8% |
| Other | 0% |
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Source
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Region
Hungary
Survey time period
April to June 2021
Number of respondents
200*
Method of interview
Telephone interview
Supplementary notes
*decision-makers in B2C companies, e.g. from management, IT, marketing or customer service
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