In 2020, senior logistics executives in retail and e-commerce fulfillment were asked what areas of the retail customer experience they would have liked to improve in the next year. The most common answer was pricing and promotion to ensure profitability from market launch through markdown, chosen by ** percent of them. Both workforce management and space and floor planning followed with ** percent of the answers.
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BlueYonder. (January 13, 2021). What areas of the retail customer experience would you like to improve in the next year? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 21, 2026, from /statistics/1211555/improvements-in-retail-customer-experience/
BlueYonder. "What areas of the retail customer experience would you like to improve in the next year?." Chart. January 13, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 21, 2026. /statistics/1211555/improvements-in-retail-customer-experience/
BlueYonder. (2021). What areas of the retail customer experience would you like to improve in the next year?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 21, 2026. /statistics/1211555/improvements-in-retail-customer-experience/
BlueYonder. "What Areas of The Retail Customer Experience Would You like to Improve in The next Year?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 13 Jan 2021, /statistics/1211555/improvements-in-retail-customer-experience/
BlueYonder, What areas of the retail customer experience would you like to improve in the next year? ÌÇÐÄÆƽâ°æ, /statistics/1211555/improvements-in-retail-customer-experience/ (last visited July 21, 2026)
What areas of the retail customer experience would you like to improve in the next year? [Graph], BlueYonder, January 13, 2021. [Online]. Available: /statistics/1211555/improvements-in-retail-customer-experience/
