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Change in fulfillment costs according to U.S. e-commerce merchants in 2020 compared to the previous year

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Source

Release date

February 2020

Region

United States

Survey time period

January 2020

Number of respondents

154 respondents

Special properties

e-commerce professionals*

Method of interview

Online survey

Supplementary notes

* Respondents are involved with or have influence over e-fulfillment functions

Citation formats

Change in fulfillment costs in U.S. e-commerce 2020

Published by
Yihan Ma,
Mar 9, 2021
Fulfillment costs increased for almost half of U.S. e-commerce businesses, a survey from 2020 revealed. Compared to the previous year, only ** percent of the decision-makers in e-commerce fulfillment saw stable costs, while percent of respondents stated that the business expenses for order fulfillment decreased.
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