As of August 2020, half of the positive mentions of small and medium-sized businesses' WhatsApp accounts on their respective Facebook pages, Instagram, Twitter, and Reclame Aqui profiles regarded the speed of their customer service. Around ** percent of the positive feedbacks praised the greater proximity with these enterprises through the instant messaging mobile app.
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Decode. (October 9, 2020). Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/1200170/whatsapp-positive-mentions-smes-brazil/
Decode. "Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type." Chart. October 9, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/1200170/whatsapp-positive-mentions-smes-brazil/
Decode. (2020). Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/1200170/whatsapp-positive-mentions-smes-brazil/
Decode. "Distribution of Positive Mentions of Whatsapp Accounts of Small and Medium Enterprises on Social Media in Brazil as of August 2020, by Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 9 Oct 2020, /statistics/1200170/whatsapp-positive-mentions-smes-brazil/
Decode, Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type ÌÇÐÄÆƽâ°æ, /statistics/1200170/whatsapp-positive-mentions-smes-brazil/ (last visited July 28, 2026)
Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type [Graph], Decode, October 9, 2020. [Online]. Available: /statistics/1200170/whatsapp-positive-mentions-smes-brazil/
