| Characteristic | Rating score* |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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Source
Sources
Release date
February 2019
More information
Region
United States
Survey time period
October to December 2018
Special properties
300 secret shoppers were sent to research BOPIS process of selected leading retailers across the U.S.
Supplementary notes
* Rating on a five-point Likert scale where 5 is extremely satisfied and 1 is extremely dissatisfied.
The metrics used are based on the BOPIS Experience Scale, a survey instrument which asks consumers to rate their:
Online purchasing experience
In-store pickup experience
Total pickup time from entry to exit
Likeliness to recommend/use the service in the future.
Citation formats
