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Time to complete pickup of items for Buy Online Pickup In-Store shoppers in the United States in 2018, by activity (in minutes)

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Sources

Release date

February 2019

Region

United States

Survey time period

October to December 2018

Special properties

300 secret shoppers were sent to research BOPIS process of selected leading retailers across the U.S.

Citation formats

Buy Online Pickup In-Store overall time to pickup items U.S. 2018, by activity

Published by
F. Watty,
Aug 13, 2020
As of 2018, it took BOPIS shoppers in the U.S. a total of around **** minutes to enter the store to pickup their orders. Approximately *** minutes of this time related to staff finding the merchandise.
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