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In-store transaction satisfaction among BOPIS shoppers in the United States in 2018, by selected retailer*

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Source

Release date

February 2019

Region

United States

Survey time period

October to December 2018

Special properties

300 secret shoppers were sent to research BOPIS process of selected leading retailers across the U.S.

Citation formats

Share of consumers who completed their in-store transaction without issues U.S. 2018

Published by
F. Watty,
Aug 10, 2020
As of 2018, around ** percent of Buy Online Pickup In-Store shoppers in the United States reported that their in-store transactions were completed with no issues at Best Buy and Kohl's.
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* For commercial use only

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