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Reasons to not use consumer dispute resolution services in New Zealand in 2018

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Sources

Release date

May 2019

Region

New Zealand

Survey time period

November 1, 2018 to January 25, 2019

Number of respondents

196 respondents

Age group

18 years and older

Method of interview

Postal questionnaire

Supplementary notes

Note: Responses were weighted by the source to ensure the sample was nationally representative.

The original survey question was as follows: ''Why did you not contact a dispute resolution service?''.

Multiple responses were allowed.

Citation formats

Reasons to not use consumer dispute resolution services New Zealand 2018

Published by
F. Watty,
Sep 3, 2019
In a survey conducted in late 2018 about the consumer regulatory system in New Zealand, ** percent of respondents claimed they did not know where to go or were unaware of consumer dispute resolution services, so did not use theses services in the country. In the same survey, ** percent of respondents claimed that they knew at least a little about consumer rights and laws in New Zealand.
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