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Actions taken by consumers to resolve problem with product or service in New Zealand in 2018

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Sources

Release date

May 2019

Region

New Zealand

Survey time period

November 1, 2018 to January 25, 2019

Number of respondents

1,000 respondents

Age group

18 years and older

Method of interview

Postal questionnaire

Supplementary notes

Note: Responses were weighted by the source to ensure the sample was nationally representative.

The original survey question was as follows: ''What steps did you take to try and resolve your most recent problem?''.

Multiple responses were allowed.

Citation formats

Actions taken by consumers to resolve good or service problem New Zealand 2018

Published by
F. Watty,
Sep 3, 2019
In a survey conducted in late 2018 about the consumer regulatory system in New Zealand, ** percent of respondents stated that they contacted businesses to try to resolve a problem with a product or service. In the same survey, ** percent of respondents claimed that they knew at least a little about consumer rights and laws in New Zealand.
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