As of 2020, ** percent of German consumers intending to buy a car considered a personal touchpoint with the dealer to be essential. Among the countries mentioned, Spain was the country with the highest percentage of consumers to whom physical contact still played a decisive role in the process of buying a car.
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Capgemini. (November 23, 2020). Percentage of European car intenders who consider a personal touchpoint with the dealer to be essential as of 2020, by key country [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/1238762/european-car-intenders-to-whom-a-touchpoint-with-dealer-is-essential/
Capgemini. "Percentage of European car intenders who consider a personal touchpoint with the dealer to be essential as of 2020, by key country." Chart. November 23, 2020. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/1238762/european-car-intenders-to-whom-a-touchpoint-with-dealer-is-essential/
Capgemini. (2020). Percentage of European car intenders who consider a personal touchpoint with the dealer to be essential as of 2020, by key country. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/1238762/european-car-intenders-to-whom-a-touchpoint-with-dealer-is-essential/
Capgemini. "Percentage of European Car Intenders Who Consider a Personal Touchpoint with The Dealer to Be Essential as of 2020, by Key Country." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 23 Nov 2020, /statistics/1238762/european-car-intenders-to-whom-a-touchpoint-with-dealer-is-essential/
Capgemini, Percentage of European car intenders who consider a personal touchpoint with the dealer to be essential as of 2020, by key country ÌÇÐÄÆƽâ°æ, /statistics/1238762/european-car-intenders-to-whom-a-touchpoint-with-dealer-is-essential/ (last visited August 03, 2026)
Percentage of European car intenders who consider a personal touchpoint with the dealer to be essential as of 2020, by key country [Graph], Capgemini, November 23, 2020. [Online]. Available: /statistics/1238762/european-car-intenders-to-whom-a-touchpoint-with-dealer-is-essential/
